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Customer Service Articles
51: Six Sigma And The Customer
The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever.
52: Complaining Customers and Your Lawn Care Business.
As a lawn care business owner, you want to do your best to keep customers happy.
While we can't always do that, what we can do is determine which types of customers to worry about and when to politely move on.
53: 3 Special Tips To Retain Your Loyal Clients
Learn how paying more attention to your repeat clients, will likely increase your profitability.
54: Good Customer Service - Would You Like Fries with That?
Tips on practicing good customer service.
55: Top 10 Telephone Skills
Help your employees build great telephone skills using these Top 10 tips.
56: Are You Resentful of Your Clients?
Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease.
57: Feedback: Listening to What You Don't Want to Hear
If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful information from any criticism.
58: How to Make Your Business Thrive in the 21st Century
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will.
59: Isn't That What Customer Service is All About?
Two missing ingredients of customer service
60: How to Get on the Good Side of Internet Surfers
Discover the facts about educating your customers. Win them over before you ask for the sale.
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